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Return to shopExchange Policy
We want you to be completely satisfied with your purchase fromScrubs on Call. If you need to exchange an item, please follow the steps outlined below to ensure a smooth and efficient process.
How to Request an Exchange
- Submit Your Request: Contact us within7 working days of receiving your order by email, phone, SMS, or WhatsApp. Be sure to include the reason(s) for the exchange request.
- Condition of the Item: The item(s) you wish to exchange must meet the following conditions:
- Thetag card must still be attached.
- The product should be innew, unworn condition with no odors, stains, or signs of washing.
3. Approval Process:Scrubs on Call reserves the right to approve or deny any exchange request at our discretion.
Exchange Guidelines
- Shipping Charges: The customer is responsible for the delivery charges both when returning the item and receiving the exchanged item.
- Non-Exchangeable Items:
- Customized Orders: Items that have been customized (size modifications or name embroidery) cannot be exchanged.
- International Orders: Our exchange policy doesnot apply to international orders.
- Exchanges Only: We do not offer returns for refunds. Exchanges will only be processed under the conditions mentioned above.
Delivery Time
- Basic Scrubs and Embroidered Articles: 12-15 working days.
- Other Products: 3-5 working days.